Frequently Asked Questions
Everything you need to know about your Burnout order.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, streetwear fit.
Are your garments ethically produced?
Yes, Burnout is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages and safe working conditions, using organic or recycled materials whenever possible.
Can I modify my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes within 60 minutes of purchase. Please contact our support team immediately for assistance.